# Frequently asked questions

> Short answers to the questions new users ask most.

Source: https://infranest.io/docs/faq
Last updated: 2026-10-26

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Quick answers to the questions new InfraNest users ask most often.

## Overview

- Covers domains, integrations, alerts vs. notifications, data exports, trials, team access, security, and the API.
- If you need more detail on any topic, check that topic's own help article.

## Add a domain

1. Connect the registrar or DNS integration that manages your domain — its domains will sync in automatically.
2. To register a brand-new domain or transfer one in instead, go to the Domains page and select **Add**.

## Find missing domains, DNS, or servers

1. Go to **Integrations** and connect the relevant provider.
2. Wait for the first sync to finish — this can take a few minutes.
3. If the list is still empty afterward, open the integration and check its **Status** for any health issues.

## Get alerts in Slack, Telegram, Teams, or Discord

1. Go to **Alerts** → **Destinations**.
2. Select **Add** and connect the chat tool you want to use.
3. Route the specific events you care about to that destination.

## Understand Notifications vs. Alerts

- **Notifications** (found under My account → **Notifications**) are your own personal email and in-app preferences.
- **Alerts** control where your organization's alerts are routed — for example, to a team's Slack channel.

## Export your data

1. Go to **Settings** → **Data**.
2. Choose a specific resource to export as CSV or JSON, or export everything at once as a ZIP.

## Know what happens when your trial ends

> [!NOTE]
> If you don't upgrade before your trial ends, your organization automatically moves to the Free plan. Nothing is deleted — your data stays intact.

## Invite your team

1. Go to **Settings** → **Team**.
2. Invite members by email and assign each one a role.

## Check how your data is kept secure

- Secrets are encrypted at rest.
- The platform supports two-factor authentication (2FA).
- Backups run daily.

See the Security article for full details.

## Use the API

1. Go to My account → **Developer**.
2. Select **Create** to generate a new API token.
3. Scope the token to only the abilities you need.

> [!TIP]
> Keep API tokens scoped as narrowly as possible — only grant the access a given integration or script actually needs.

For the full list of available endpoints, see the API docs.