# Quiet hours, do not disturb and away > Keep your evenings, weekends and holidays quiet without missing anything that matters. Source: https://infranest.io/docs/quiet-hours Last updated: 2026-10-26 --- Keep your evenings, weekends and holidays quiet without missing anything that matters. This is for anyone who wants fewer interruptions from InfraNest without risking a missed outage. ## Overview - Everything still lands in the bell, no matter what quiet settings you choose. - Urgent problems and security alerts can still reach you even during quiet times. - What actually gets held back is email and chat messages (Telegram or Slack) for non-urgent items. - All of these controls live on the **When** tab of **My account → Notifications**. ![Quiet hours, do not disturb and away](/media/33e45534-d5ca-4fa3-a5d4-83d9067f6b5d) ## Manage urgent problems by email 1. Go to the **When** tab under **My account → Notifications**. 2. Find the **Urgent problems** setting — these are emailed the moment they happen, such as a site going down, a domain about to lapse, or an integration that has stopped. 3. Switch it off if you'd rather only see urgent problems in the app, in your browser or in your own Telegram. 4. Check **Skip the email if I've already read it** if you want to avoid duplicate emails. A non-urgent email normally waits two minutes before sending — if you read the same notification in the app within that time, the email isn't sent. Urgent problems and security alerts are always emailed straight away regardless. ## Set up quiet hours for every night 1. On the **When** tab, switch on **Quiet hours**. 2. Set **From** and **Until**, for example 22:00 and 07:00. These times use your own time zone. 3. Leave **Urgent problems still get through** ticked if you still want to be woken for something like a site going down. Untick it for a truly quiet night — note that security alerts about your account always get through no matter what. ![Quiet hours, do not disturb and away](/media/8621ab06-0b7e-4712-bc3a-6f52d40bc05d) During your quiet hours: - **Email waits** and arrives when quiet hours end — unless you read it in the app first, in which case it's never sent. - **Your own Telegram or Slack stays quiet** too. - **The bell still shows everything**, and anything held back is listed under **Held back for you**. The summary at the top of the page will then read something like *22:00–07:00 every night · urgent problems still get through*. ## Pause notifications with Do not disturb Use this for a meeting, a flight or a lie-in — it pauses notifications temporarily without changing your regular quiet hours. 1. Under quiet hours, press one of the following buttons: - **For an hour** - **Until tomorrow morning** — pauses until your quiet hours end, or 08:00 if you don't have quiet hours set - **For a week** 2. The page will confirm, for example: *Do not disturb until 08:00 tomorrow. Email waits until then.* 3. Press **Resume** at any time to end it early. The same rules as quiet hours apply: urgent problems still get through unless you've unticked that option, and security alerts always do. > [!TIP] > From your phone, send **/pause** to the InfraNest bot in Telegram for an hour's pause, **/pause tomorrow** or **/pause week** for longer, and **/back** to resume. See [Get urgent problems on your phone with Telegram](../integrations/telegram-on-your-phone.md). ## Set yourself as away 1. Under **Away**, pick a date in **Away until**. 2. Click **Set away**. While you're away: - Non-urgent email waits and shows under **Held back for you**. - Urgent problems and security alerts still reach you as normal. - When you're back, you'll get **one email** summarising what came in while you were gone and what is still open. Press **I'm back** at any time to end your away period early. ## Only get monitor emails while on call If your organisation has PagerDuty connected, switch on **Only email me about monitors while I'm on call**. While PagerDuty says you're off shift, monitor emails wait in the app and show under **Held back for you**. - If PagerDuty can't be reached, you'll get everything as usual. - This switch only turns on if PagerDuty knows your email address. ## Choose how less urgent problems arrive Problems with time still left to deal with — like a domain expiring in a few weeks, or a monitor responding slowly — don't need to interrupt you right away. Under **Everything else**, choose how they arrive: 1. Pick one of the following options: - **Daily** *(the default)* — one "needs you" summary a day. - **Weekly, on Monday**. - **Immediately** — one email per problem, as it happens. - **Off** — no email about these; you'll still see them on Home and in the bell. 2. If you chose **Daily** or **Weekly**, also set: - **Your summary arrives at:** pick the hour, in your own time zone, or keep your organisation's time. - **Send it by:** **Email**, **Telegram** or **Both**. Telegram requires your own Telegram account linked first; the line underneath tells you what to do if it isn't. 3. Check the **Next summary** line to see when the next one goes out and how many items it holds. Press **Preview** to see them. A summary is only sent when something is new to you. > [!NOTE] > Anything that becomes urgent is still sent immediately by email, no matter what you choose under **Everything else**. For more detail, see [The "needs you" email](needs-you-email.md). ## Troubleshooting **Too many emails about the same problem?** There's a limit on email about the same thing. After 4 emails about one monitor, domain or zone within an hour, InfraNest stops emailing you about it until the hour is over, then sends one email letting you know. Everything still appears in the bell, and security alerts are never held back by this limit. **What's never held back, no matter what you set:** - Security alerts about your account. - Something you started yourself, like a domain registration or transfer. - Urgent problems, unless you've unticked **Urgent problems still get through**.