# Verify your email address

> If you're being asked to verify your email address before you can continue, here's how to get past it.

Source: https://infranest.io/docs/verify-your-email
Last updated: 2026-10-26

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If InfraNest is asking you to verify your email address before letting you continue, this article walks you through it, and what to do if the message never shows up.

## Overview
- Verifying confirms InfraNest can reach you at the address on file.
- It only takes a minute: open the email, select the link, and you're back in.
- Some areas of InfraNest stay locked until your address is confirmed.

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## Verify your email address
1. Check your inbox for the message from InfraNest. It looks like this:

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2. Select the verification link in it.
3. You're returned to InfraNest, verified.

If you're already on the verification screen, use **Resend** to get a fresh message.

## Troubleshoot a missing email
Work through these in order — the first two explain almost every case:

1. Check spam and junk. Verification mail is automated and sometimes filtered there.
2. Check the address is right. A typo at sign-up sends the mail somewhere real but not yours. You can correct your address in **My account → Sign-in & security** and send a new one.
3. Wait a minute, then resend. Repeated requests are rate-limited, so hammering the button can slow things down rather than speed them up.
4. Ask about filtering. On a work address, a mail gateway may be holding it. Your IT team can check for it and allow our sending domain.

> [!NOTE]
> An unverified address means outage alerts, expiry warnings, and password resets can't reach you — that's why some parts of InfraNest stay closed until it's confirmed.

## Fix an expired link
Verification links are time-limited. Request a new one from the verification screen and use it promptly.

> [!TIP]
> Select the link as soon as the email arrives — waiting too long is the most common reason it expires.