Troubleshooting
Common problems and how to fix them, step by step.
Articles
You're asked to change your passwordIf InfraNest asks you to set a new password before letting you continue, nothing is wrong with your account — a policy in your organization has asked for it.A monitor says my site is down, but it loads for meYour browser opens the site fine, but InfraNest says it's down. Both are usually telling the truth: our check visits from somewhere else, in a different way…TroubleshootingCommon "it's not working" situations and how to resolve them.A certificate check fails although the certificate is validThe padlock in your browser looks fine, but InfraNest flags the certificate, or an SSL monitor says it's down.My DNS change isn't showing up yetYou changed a DNS record and saved it, but your site, email or another service still behaves as if nothing changed.A domain transfer is stuckYou started moving a domain to a new registrar and it still isn't finished, or it says Failed.A server stopped reportingThe graphs for a server have gone flat, or you got an email saying it has stopped reporting.Verify your email addressIf you're being asked to verify your email address before you can continue, here's how to get past it.When a connection stops workingIf InfraNest can't reach one of your provider accounts, it tells you once, keeps trying in the background, and tells you again when it's fixed — it will not…When a provider refuses something you asked forSometimes a registrar or cloud provider says no. InfraNest now tells you why in plain language, and — where there is one — gives you a button that takes you…