Your free trial

This article explains how InfraNest's free trial works, what happens when it ends, and how to keep or change your plan — useful for anyone setting up a new organisation.

Overview

• Every new organisation starts on a free trial with all features unlocked.
• No credit card is required to start.
• A banner in the app shows how many days are left and lets you decide what to do next.

How the trial works

1. Your organisation starts with full access to every feature — nothing is locked during the trial.
2. No payment details are requested when the trial begins.
3. A trial banner appears in the app showing the days left, with a button to decide what happens next.

What happens when the trial ends

If you don't upgrade before the trial ends, your organisation automatically moves to the Free plan. You won't lose any data — some paid features just become unavailable until you upgrade.

Keep your plan when the trial ends

1. Open the button in the trial banner. Until the last two days of your trial, it reads See what you keep; in the last two days it changes to Keep followed by your plan's name, for example Keep Pro.
2. Review the plan page. Earlier in the trial, this shows what the trial has been doing for you and what would stop if you moved to the Free plan. In the final two days, it takes you straight to the decision.
3. Check the plan, price, and the exact date of your first payment.
4. If InfraNest doesn't have your billing country yet, you'll be asked for it — this determines the VAT on your invoice. Add your VAT ID here too, if you have one.
5. Enter your card details and select Save card. Nothing is charged at this point — the card is saved for your first payment when the trial ends.

NoteIf you close the card step before finishing, nothing changes: you're still on your trial, with the same end date, and you haven't been charged. Come back anytime to pick up where you left off.

Once confirmed, the countdown banner disappears. Your plan continues automatically on the date shown, and any remaining trial days are yours to keep. You can cancel any time before that date without being charged. To check the date later, go to Settings → Billing.

TipOnly people with billing permission (owners and admins by default) can confirm a plan. If you don't have permission, the button will explain this — ask an owner of your organisation to confirm it instead.

Upgrade any time

1. Select the Upgrade link in the trial banner, or go to your billing settings.
2. Choose the plan that works best for you and follow the same confirmation steps above.