Getting help

Help is available on every page in InfraNest, so you can find answers without losing your place.

Overview

• Open quick, page-aware help from anywhere in InfraNest without navigating away.
• The panel leads with whatever is most likely to help: a service notice, an error explanation, an article about the page you're on, or a way to ask a question.
• Search the same articles from inside the panel or from the full help centre.

Open the help panel

1. Select the ? button in the bottom-right corner of any page, or press Shift + H.
2. On a phone, select the ? button in the top bar, next to search — help opens as a full-screen sheet.
3. Review what the panel shows first, in order of likely relevance:
   • A notice from us — appears if we're dealing with an incident of our own, with what we're doing and a link to our status page.
   • Why is this failing? — appears if the page you're on shows an error from one of your providers, explaining it and linking to the fix.
   • Help for this page — the article about what you're looking at, with related articles underneath (or Articles about this page if there's no single article covering it as a whole).
   • Ask us a question — opens a chat with our support team, who can already see which page you were on.

NoteWhile we're dealing with an incident of our own, the ? button gets an amber ring, so you'll know before you even open the panel. Planned maintenance doesn't change the button.

Search for an article

1. Open the help panel using the ? button or Shift + H.
2. Press / to jump straight to the search box, or select it directly.
3. Type what you need, and matching articles appear without leaving the panel.

Ask a question or give feedback

1. Open the help panel.
2. To talk to support, select Ask us a question — this opens a chat that already knows what page you were on and what you looked up.
3. To report a bug or share an idea instead, select Give feedback at the bottom of the panel.
4. Pick what your feedback is about. The form then asks for what helps us most: for a bug, what you did and what happened; for an idea, what you're trying to get done.
5. Submit the form. It automatically includes the page you're on and, if something just failed, its reference.

TipGive feedback isn't a support ticket — if you need an answer, use Ask us a question instead.

When support replies, a dot appears on the ? button and the panel shows New reply from support. If we ship something you suggested through Give feedback (or decide not to), you'll hear about it in your notifications, with a link back to the page you were on.

Browse or search all help

1. Open the help panel.
2. Browse every article grouped by topic, or use the search box to find a specific one.
3. Select Open the full help centre at the bottom of the panel to see the same articles on their own page — handy for sharing a link to one.

You can also reach the help articles at any time from your name at the bottom of the sidebar, then Help & docs.

Tips

• New accounts see an extra Getting started entry in the help panel for their first month.
• On desktop, select Keyboard shortcuts at the bottom of the panel to see every shortcut available (this option isn't shown on a phone).