Cut down on notifications

If InfraNest sends you more notifications than you actually need, this article shows you how to quiet things down — for anyone who finds themselves ignoring alerts because there are too many of them.

Overview

• The Quiet tab in My account → Notifications shows everything that's currently keeping notifications quiet for you.
• It also looks at your recent activity and suggests specific changes when something has been sending you too much.
• You stay in control: nothing changes until you approve a suggestion, and anything muted can be unmuted at any time.

Review suggestions to cut the noise

1. Go to My account → Notifications and open the Quiet tab.
2. If something has been noisy over the last 7 days, look for the Suggestions card.
3. Read each suggestion. You might see things like a repeated daily outage, a monitor sending most of your notifications, a notification type you rarely open, emails about things you've already read, or an email type you never use.
4. Decide what to do with each one:
   • Click the suggested action (for example Set up a daily window, Silence for a day, Stop showing in the app, Skip those emails, or Stop these emails) to apply it.
   • Click Not now to hide a suggestion for two weeks without changing anything.
   • Click Open to go to the item the suggestion is about before deciding.
5. If you change your mind after applying a suggestion, click Undo to put things back the way they were.

NoteMonitor alerts, billing and security notifications are never suggested off. For a noisy monitor, InfraNest suggests a maintenance window or a short silence instead.

Check what's muted

1. On the Quiet tab, find the Muted card — it lists everything currently keeping notifications quiet for you.

2. Look through the list. You may see entries such as:
   • Monitor silenced — someone pressed Silence on a monitor.
   • Snoozed or Marked as intentional — a known problem that can wait, or one that's on purpose.
   • Server snoozed — a server that stopped reporting, snoozed.
   • All alerts paused for the organisation — an admin paused every alert; only an admin can end this, under Alerts.
   • Not shown in the app, No pop-ups, No email — a kind of notification you switched off yourself.
3. Check who muted each item and until when. Entries marked Until you unmute don't end on their own, so review these from time to time.
4. Click Unmute on any row to turn that notification back on straight away.
5. From anywhere in InfraNest, click Review next to the Switched off count at the top of the page to jump straight to this list.

See what was held back for you

1. Scroll to the bottom of the Quiet tab, or open the bell, to see a summary such as Held back for you: 1 email skipped — you had already read it · 2 held during your quiet hours.
2. For details on each rule behind this, see the article on quiet hours, do not disturb and away.

Other ways to quieten things

• Turn a kind off in one place: on the Where tab, switch off Email for Domains but keep it In the app, or the other way round.
• One email type, never: under Advanced → Per type (advanced), set a single kind of email to Off.
• From the bell: use a notification's ⋯ menu for Silence 1 h or Stop showing … notifications in the app.
• From an email: use the unsubscribe link at the bottom of an email to turn off that kind of email.
• A daily summary instead of a stream: on the When tab, set Everything else to Daily so non-urgent problems arrive in one email, only when something is new.
• Fewer things marked urgent on your phone: set your own Telegram's column to Urgent only (the default) or Off for a kind.

Tips

TipSuggestions are based only on your own last 7 days, so check back regularly — new noisy patterns will prompt new suggestions.

What you can't turn off

• Billing and System in the bell: security alerts, sign-in requests and payment problems keep your account safe and paid.
• Billing email and security alert email always get through.